Frequently Asked Questions

Shipping and Handling

1. What is the shipping time for orders placed on The Luxe Mundi?

We strive to ensure prompt delivery of your orders. Typically, orders are processed and shipped within 3-5 business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances such as holidays or weather conditions.

2. How much does shipping cost?

Shipping costs are calculated based on the weight of your order and your location. During the checkout process, you will be able to view the shipping costs associated with your order before finalizing your purchase.

3. Do you offer expedited shipping options?

Yes, we offer expedited shipping options for customers who require their orders to be delivered more quickly. During checkout, you will have the opportunity to select from various shipping options, including expedited shipping for an additional fee.

4. Do you ship internationally?

Yes, we offer international shipping to select countries. International shipping costs and delivery times may vary depending on your location. Please note that customers are responsible for any customs duties or taxes incurred upon importation of their orders.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.

6. What should I do if my order has not arrived within the expected timeframe?

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team at help@theluxemundico.com for assistance. We will be happy to investigate the status of your shipment and provide you with any necessary updates.

7. Can I change the shipping address for my order after it has been placed?

If you need to change the shipping address for your order after it has been placed, please contact our customer service team as soon as possible. While we will do our best to accommodate your request, please note that we may not be able to change the shipping address once your order has been processed and shipped.

Returns

1. What is your return policy?

We want you to be completely satisfied with your purchase from The Luxe Mundi. If you are not satisfied with your order for any reason, you may return it within 7 days of the purchase date for a full refund or exchange. Please note that the item must be unused, in its original packaging, and in the same condition as when you received it.

2. How do I initiate a return?

To initiate a return, please contact our customer service team at help@theluxemundico.com to request a return authorization. Once your return request is approved, we will provide you with further instructions on how to return the item.

3. Are there any items that are not eligible for return?

Certain items may not be eligible for return due to hygiene or safety reasons. These items include but are not limited to, opened or used products, intimate apparel, and personalized items. Please refer to our return policy for more information on eligible and ineligible items.

4. Who is responsible for return shipping costs?

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for your return shipment, as we cannot guarantee that we will receive your returned item.

5. How long will it take to process my return?

Once we receive your returned item, our team will inspect it to ensure that it meets our return policy criteria. If the return is approved, we will process your refund or exchange within 5-7 business days. Please note that it may take additional time for the refund to reflect on your credit card or bank statement, depending on your financial institution.

6. Can I return an item purchased online to a physical store?

At this time, we only accept returns for online purchases through our online return process. We do not accept returns for online purchases at our physical store locations.

7. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund as needed.

Miscellaneous

1. Are your products safe for my baby?

Yes, all of our products undergo rigorous safety testing to ensure they meet or exceed safety standards. We prioritize the safety and well-being of your little one.

2. What materials are used in your products?

We use high-quality materials that are safe for babies and sensitive skin. Our materials are often organic, hypoallergenic, and free from harmful chemicals.

3. Do you offer gift wrapping or personalized options?

Yes, we offer gift wrapping services and may have personalized options available for select products. Please check the product description or contact our customer service team for more information.

4. What ages are your products suitable for?

Our products are designed to support babies from newborns to toddlers. Each product description includes age recommendations to help you choose the right items for your little one.

5. How do I clean and care for your products?

Cleaning and care instructions vary depending on the product. Generally, we recommend gentle hand washing or machine washing on a delicate cycle for most items. Specific care instructions can be found on the product label or packaging.

If you have any further questions or concerns regarding shipping and handling, please don't hesitate to reach out to our customer service team for assistance. We are here to help ensure that your shopping experience with The Luxe Mundi is smooth and enjoyable.

Customer Service:

help@theluxemundico.com

501 Cambria ave,#328

Bensalem PA, 19020